|apparently you've never attended a meeting before...
||[Oct. 13th, 2004|01:20 am]
|||||empowered and client-focused||]|
Service call to fix something at my house is scheduled for "the morning". Service man supposed to call before arriving. As store opens at 8am, I expect him to call between 8-10. I have to be gone by 11:30 to go to work, so assuming a one hour repair, He's gotta get here by 10:30 at the latest.
I phone the store at 10:15, say the service guy hasn't called me. Service guy is in the monthly service meeting that's running late. I leave a msg on his voice mail and figure he isn't coming today.
Over an hour later, service dispatcher calls me, apologizing that the meeting ran over. She tells me it was only supposed to be a 2 hour meeting but ran almost 4 hours. I say "so you scheduled a service appointment with me on the morning of the meeting, figuring service guy could attend a 2 hour meeting, make it over here, and be done by 11:30?" Apparently, yes, she thought this was a reasonable to-do list for a Tuesday morning and that service guy would have no trouble.
My first thought was, in what Corporate La-La land does a monthly meeting start and end on time (assuming as you run late that you don't just ignore the last 4 agenda items so your people can get back to their primary jobs)? Oh, to be naive enough to believe a 2 hour meeting could be imprisioned into a neat little time slot, rather than busting its shackles and going on a rampage, decimating multiple slots in your Day Runner before the villagers angrily subdue it with torches and blugeons.
Also, I'd like to point out the irony(?) (stupidity?) (management brilliance?) of having your SERVICE people unable to go out on SERVICE calls because they're in a "SERVICE meeting", especially when there's only 2 days a week you're willing to schedule service guy to come to my part of town.